Chat9
APIChat

Chat Escalate

POST
/chat/{session_id}/escalate
/chat/{session_id}/escalate

Request Body

application/jsonRequired

user_noteUser Note

triggerTrigger

Default: "user_request"Value in: "user_request" | "answer_rejected" | "llm_unavailable"

failure_typeFailure Type

original_user_messageOriginal User Message

Path Parameters

session_id
Required
Session Id

Format: "uuid"

Header Parameters

X-API-KeyX-Api-Key

curl -X POST "https://api.getchat9.live/chat/497f6eca-6276-4993-bfeb-53cbbbba6f08/escalate" \
  -H "X-API-Key: string" \
  -H "Content-Type: application/json" \
  -d '{
    "user_note": "string",
    "trigger": "user_request",
    "failure_type": "string",
    "original_user_message": "string"
  }'

Successful Response

{
  "message": "string",
  "ticket_number": "string"
}

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