Chat9
APIEscalations

List Escalations

GET
/escalations
/escalations

The Authorization access token

Authorization

Authorization
Required
Bearer <token>

In: header

Query Parameters

statusStatus

include_originalInclude Original

Default: false
curl -X GET "https://api.getchat9.live/escalations?status=string&include_original=false" \
  -H "Authorization: Bearer <token>"

Successful Response

{
  "tickets": [
    {
      "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
      "ticket_number": "string",
      "primary_question": "string",
      "primary_question_original": "string",
      "primary_question_original_available": false,
      "conversation_summary": "string",
      "trigger": "string",
      "best_similarity_score": 0,
      "retrieved_chunks_preview": [
        {}
      ],
      "user_id": "string",
      "user_email": "string",
      "user_name": "string",
      "plan_tier": "string",
      "user_note": "string",
      "priority": "string",
      "status": "string",
      "resolution_text": "string",
      "created_at": "2019-08-24T14:15:22Z",
      "updated_at": "2019-08-24T14:15:22Z",
      "resolved_at": "2019-08-24T14:15:22Z",
      "chat_id": "efc9fe20-a1e5-4a8c-9c48-f1b30c1e4f86",
      "session_id": "1ffd059c-17ea-40a8-8aef-70fd0307db82"
    }
  ]
}

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